Frequently Asked Questions

Welcome to our FAQ section. Here you'll find answers about our products, experiences, reservations, and everything you need to know to enjoy your visit to Aires de Lavanda.

Can't find what you're looking for?

Contact us, we will be happy to help you.

Products

What products do you offer?

We offer a variety of lavender products including:

  • Essential oils
  • Dried lavender
  • Handmade soaps
  • Scented candles
  • Moisturizing cream (our best-selling product)

You can see all our products at: airesdelavanda.com/collections/nuestros-productos

Are the products made by you?

Yes, we make our own lavender products. We also work with select suppliers to complement our offering.

All our products are sulfate and paraben free.

What is your best-selling product?

Our moisturizer is the most popular product both online and in-store.

Where can I buy your products?

You can purchase our products in our online store (airesdelavanda.com), Amazon, Mercado Libre, or by visiting our physical store at the farm in Valle de Guadalupe.

Do I earn points when purchasing products?

Yes, you earn points with every purchase. For example: 1 point for every $100 pesos spent. Points vary by product.

Visit, Access, Reservations, Schedules, Tours and Workshops

Where is Aires de Lavanda located?

We are located in Valle de Guadalupe, next to Rondo del Valley on the Grupo Rondo property.

What are your hours of operation?

We're open primarily on weekends, but we can accommodate groups of more than 10 people. For specific hours, we recommend contacting us directly or checking our social media channels.

What is the best time to visit?

The high season is from March to August, when the lavender fields are at their peak. The low season offers a quieter atmosphere.

Is the field in bloom now? When is it most in bloom?

At Aires de Lavanda we grow different varietals (types) of lavender, and each one blooms at different times of the year.

Therefore, the appearance of the field is constantly changing : some sections may be in full bloom, while others are freshly pruned or dormant.

After each flowering, we perform natural pruning , which helps keep the plants healthy and encourage new flowers. During this process, we harvest the flowers to distill essential oil , the heart of our natural products.

In summary:

The field can look very different from one week to the next.

Sometimes it is full of purple tones, other times greener or drier depending on the climate, pruning or the varietal in question.

Every visit is different , and there's always something special to discover—from the aromas to the artisanal process behind our products.

What is the best time to visit?

Peak season is from March to August, when the lavender fields are at their peak. However, we're open year-round, and the off-season offers a quieter, more relaxing atmosphere.

How can I make a reservation?

You can make reservations through:

  • Our website: airesdelavanda.com

In the "Visit us" section

Do you offer educational tours?

Yes, we offer tours focused on lavender cultivation and uses. Tours last approximately one hour and are ideal for groups of around 10 people.

What is the cost of the tours and workshops?

Tours and workshops range in price from 450 to 850 pesos per person. You can find more information on our website, in the "experiences" section.

Do I need to make a reservation for the tour?

Yes, we recommend making a reservation in advance to guarantee your spot, especially during peak season (March to August).

What services do you offer during the visit?

During your visit you can enjoy:

  • Guided tours and experiences
  • Gelato
  • Educational workshops
  • Product store
  • Drinks bar with mixology
  • Desserts and pizzas
  • Wine and beer
How much do drinks cost at the bar?

Drinks at our bar cost approximately 200 pesos.

Can I bring my family?

Absolutely! We welcome families, couples, and groups. Our space is perfect for enjoying time with friends and family with beautiful views.

Do you have parking?

Yes, we share parking with Rondo del Valle, King & Queen and Barril Rojo

Do I need a reservation to visit the field?

If you just want to visit our lavender field without taking any experience, you can reserve a spot at our bar by filling out the form on the website, in the "visit us" section. Experiences require a reservation 24 hours in advance, in the "experiences" section.

Are experiences booked in advance?

Yes, all experiences must be booked 24 hours in advance on the experiences page.

Online Shopping

Can I buy products online?

Yes, our online store is available at airesdelavanda.com and we ship. You can also find us on Amazon and Mercado Libre.

What forms of payment do you accept online?

Interest-free months with credit cards:

  • Conekta: All Mexican cards. From $300 for up to 18 months interest-free.
  • Mercado Pago: From $1,199 up to 12 months interest-free
  • PayPal: From $1,000 up to 24 months interest-free

Monthly payments without a card:

  • Kueski Pay: From $60 to $25,200 (subject to approval)
  • Mercado Pago: From $1,000 up to 12 monthly payments

Other forms of payment:

  • Debit and credit cards (Visa, Mastercard, American Express)
  • SPEI Transfer
  • Cash (Oxxo, 7-Eleven, Extra, Circle K, Calimax, Soriana, Casa Ley, Farmacia del Ahorro, BBVA, Santander)
What is the average purchase value?

Yes, we ship our products through our online store.

What is the average purchase value?

The average online order value is $600 pesos.

Can I pick up my order at the lavender field?

Please contact us directly to arrange on-site pickup options.

Private Events

Do you hold private events?

Yes, we offer services for private events, weddings, and corporate group bookings. The best events are held in remote areas of the city, and our natural landscapes frame every celebration, making it an unforgettable experience.

What capacity do you have for events?

Celebrate any special occasion with a rural view of vineyards, mountains, and lavender, with a capacity of up to 300 people.

What spaces do you have available for events?

We have several spaces:

  • Vineyard: Private area between vineyards (4-20 people)
  • Rondo VIP Room: Private underground wine cellar room (10-30 people)
  • Fruit Garden: Garden with fruit trees overlooking the vineyard (10-40 people)
  • Aromatic Garden: Country garden surrounded by trees and aromatic plants (10-40 people)
  • Rondo Terrace: Winery terrace with views of the vineyard and the valley landscape (20-200 people)
  • Aires de Lavanda Garden: Lavender garden with trees and aromatic plants (10-200 people)
  • Piedra Laja Terrace: Flagstone esplanade surrounded by large trees overlooking the vineyard (20-200 people)
  • Chapel Garden: Private garden surrounded by vineyards and trees (50-350 people)
How can I book a private event?

For private events, please contact us directly at evento@rondodelvalle.com or by filling out the form for a personal quote on our website in the "events" section.

Do you offer catering services?

We have event areas that include a gallery and personal quotes. Please contact us to discuss your specific needs.

About Aires de Lavanda

What is Aires de Lavanda?

Aires de Lavanda is a lavender field located in Valle de Guadalupe, offering tours and experiences to enjoy its gardens and landscapes. We started as a garden for our Rondo del Valle winery with 1,000 lavender plants. Over time, we have reproduced the plants, creating a field of approximately 5,000 plants.

What makes Aires de Lavanda unique?

We have an experienced team, produce our own lavender products, and offer unique experiences. The flowers harvested from the field are distilled to extract essential oil and create natural cosmetics. We also use them to make bunches and sachets.

Are you part of the Rondo Group?

Yes, Aires de Lavanda is part of the Rondo Group, which includes:

  • Rondo del Valle: Winery with wine tasting and experiences
  • King & Queen: Restaurant
  • Rancho el Parral: Bed & Breakfast
  • Aires de Lavanda: Lavender fields and natural products
Do you have a membership program?

Yes, we have a VIP Membership program with 3 levels:

Autumn Level (Goal):

  • Earn 10,000 points
  • Point multiplier: 1.5x
  • Reward: 15% discount

Winter Level:

  • Earn 25,000 points
  • Point multiplier: 1.7x
  • Reward: 20% discount

Spring Level:

  • Earn 50,000 points
  • Point multiplier: 2x
  • Reward: $500 discount

Ways to earn points:

  • When placing an order: 1 point for every $100
  • Create an account: 200 points
  • Subscribe and receive news: 17% discount
  • On your birthday: 150 points
  • Follow us on Instagram: 100 points
  • Follow us on Twitter: 100 points

Ways to spend points:

  • For every 20 points get $1 MXN ($100 discount for 20 points)
  • Get $100 MXN ($100 discount for 2000 points)
  • Get $200 MXN ($200 discount for 4000 points)
  • Get $500 MXN ($500 discount for 10,000 points)
How can I contact you?

WhatsApp: +52 664 414 6845
Telephone: +52 664 414 6845
Email: contacto@airesdelavanda.com
Instagram: @airesdelavanda
Facebook: Aires de Lavanda
TikTok: @airesdelavanda
YouTube: Lavender Airs